Crane: The death spiral of customer service

I am a good and loyal customer. If I receive a good product or service, at a fair price, from a retailer, vendor, or contractor, I keep coming back for more.

Crane: There are no chickens in Kyiv

As we celebrate this 246th anniversary of the birth of our nation, a bunch of plucky colonists breaking away from at the time the world’s largest and strongest military empire, it is easy to draw parallels with the struggle underway in Ukraine with its neighbor and older sibling, Mother Russia.

Crane: Still learning to say goodbye

Though I communicate for a living, I find at times it is the simplest of sayings and messages which trouble me most. As a young kindergarten student, my brothers, sisters, and I were blessed to attend a private kindergarten in a large, converted former residence.

Crane: D is the new F

Like most folks, even if I have to admit to more than a bit of nostalgia being in the mix, I still love my hometown and birthplace of DeKalb County, Georgia.